Trolls and other objectionable Commenters

By GottaLaff

It's time to re-post this Post-O'-Guidelines, since we seem to be having a new wave of trolls this summer. And good for us! Why good? Here's why:

Original post:

We know here at TPC that we are becoming more successful than ever before. How do we know that? Because we've seen an increasing number of trolls on our site.

This pathetic little band of drive-by and/or returning Commenters must feel awfully threatened, because they obviously feel the need to intrude on a harmonious family such as ours who have no interest in any of the illogical, ill-informed, baiting insults they fling around like ape feces (unless, of course, it's a genuine attempt at real conversation with at least a minimum of substance).

With that, here is a post I've been saving up. I found it at The Motley Moose. Here are some excerpts:

For many people, flaming and hostility are the only reasons to get online.

These are folks who suffer from a chronic case of assholicism.

Trolls.

troll
One who purposely and deliberately (that purpose usually being self-amusement) starts an argument in a manner which attacks others on a forum without in any way listening to the arguments proposed by his or her peers. He will spark of such an argument via the use of ad hominem attacks (i.e. 'you're nothing but a fanboy' is a popular phrase) with no substance or relevance to back them up as well as straw man arguments, which he uses to simply avoid addressing the essence of the issue.

It's much easier to criticise and inflame than it is to be creative and stimulating.

This is as true for the blogosphere as it is for the real world.

Not all trolls are loud, obnoxious and obvious though.

One of my favorites subset of trolls is one that does not fit this specific criteria.

The "polite" troll. You know exactly what I'm talking about.

These are usually the ones railing against opression and all about their right to spew whatever nonsense they are peddling that day.

They usually offer up blisteringly polite, well written 'snake under the rose' posts that are perfectly within the bounds of decency, but create unrest and dissatisfaction with cutting accuracy.

Disruptive people, who keep themselves just at the edge of acceptable behavior.

They can drive away the sane people just as much as the loud and obnoxious obvious trolls.

These are the posters all too often cry innocence and hide behind the very worthy excuse of open discussion, but are frequently just trying to stir up trouble.

Those are usually the ones accusing trusted and long time users of promoting censorship and trollish behavior.

Blogs have to walk a fine line though.

- Heavy handed mods find themselves with a dead community, because people do not want to be dictated to.

- Mods that exercise too little input also find themselves with a cobweb, because trolls come in and run people off. [...]

Kottke says a bit like so :

Much of the tone of discourse online is governed by the level of moderation and to what extent people are encouraged to "own" their words. When forums, message boards, and blog comment threads with more than a handful of participants are unmoderated, bad behavior follows. The appearance of one troll encourages others. Undeleted hateful or ad hominem comments are an indication that that sort of thing is allowable behavior and encourages more of the same. Those commenters who are normally respectable participants are emboldened by the uptick in bad behavior and misbehave themselves. More likely, they're discouraged from helping with the community moderation process of keeping their peers in line with social pressure. Or they stop visiting the site altogether. [...]

Gresham's Law

Gresham's law says that any circulating currency consisting of both "good" and "bad" money (both forms required to be accepted at equal value under legal tender law) quickly becomes dominated by the "bad" money. This is because people spending money will hand over the "bad" coins rather than the "good" ones, keeping the "good" ones for themselves.

Gresham's Law of trolls:

Trolls are willing to use a forum with a lot of thoughtful people in it, but thoughtful people aren't willing to use a forum with a lot of trolls in it.

Which means that once trolling takes hold, it tends to become the dominant culture.

Except for one thing: That's not going to happen here at TPC. As of January 1, 2009, I decided to make every attempt to delete/monitor troll comments if they are:

• Uncivil
• Pointlessly rambling
  
• Serve no other purpose other than to attempt to provoke a fight
• Redundant (ie: posting the same comment in several threads)
• Argumentative, simply spewing lies, without providing substance/facts
• Excessive in length (that goes for sympathetic Comments, too)
• Random, uncalled-for, irrelevant snottiness without regard to the content of that particular post
  

If I left anything out, please feel free to add to the list.

There are exceptions to all of these, of course. If a comment is longer than usual, but it's from a Commenter who adheres to protocol 99.9% of the time, we tend to be lenient. If a Comment is relatively innocuous, but simply annoying, that's no biggie either.

Freedom of speech is one thing. Spewing gratuitous hostilities in an otherwise congenial setting is another. That's superfluous and destructive.

Setting standards for an environment that nurtures friendly, respectful, and spirited conversation is paramount. Anything that crosses the line will hereby be deleted.

I'm done now.